Effective Date: 15/10/2025
Last Updated: 15/10/2025
Welcome to Mastamart (“we”, “our”, “us”). Your privacy is extremely important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, or interact with our services.
By accessing or using Mastamart (the “Platform”), you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.
1. Information We Collect
We collect the following types of information to provide and improve our services:
a. Personal Information
When you register, make a purchase, or contact us, we may collect:
- Full name
- Email address
- Phone number
- Delivery address
- Billing details
- Payment information (handled securely by our payment partners)
b. Non-Personal Information
We automatically collect information such as:
- Browser type and version
- Device type and operating system
- IP address and approximate location
- Pages visited and time spent on our website
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfill your orders
- To communicate updates, offers, and support messages
- To verify payments and prevent fraud
- To improve our website, products, and user experience
- To comply with legal and regulatory obligations
We do not sell, rent, or lease your personal information to third parties.
3. Payment Information
All payments made through Mastamart are processed securely through trusted payment providers.
We do not store your debit or credit card details on our servers.
4. Cookies and Tracking Technologies
We use cookies to:
- Keep you signed in
- Remember your shopping preferences
- Analyze site traffic and improve performance
You can control or delete cookies from your browser settings at any time.
5. Data Sharing and Disclosure
We may share your information only when necessary to:
- Complete your orders (e.g., with delivery or logistics partners)
- Comply with legal obligations
- Prevent or investigate fraud or unauthorized activity
All partners who receive your data are required to maintain confidentiality and use it solely for the agreed purpose.
6. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this Policy, comply with legal requirements, or resolve disputes.
When no longer needed, your data is securely deleted or anonymized.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal data against loss, misuse, unauthorized access, disclosure, alteration, or destruction.
However, please note that no method of online transmission or storage is 100% secure.
8. Your Rights
Under the Nigeria Data Protection Act (NDPA 2023), you have the right to:
- Request access to your personal data
- Request correction or deletion of your data
- Withdraw consent for data processing
- Object to data processing in certain cases
- File a complaint with the Nigeria Data Protection Commission (NDPC)
You can exercise these rights by contacting us via the details below.
9. Third-Party Links
Our platform may contain links to third-party websites.
We are not responsible for the privacy practices or content of these external sites.
10. Updates to This Policy
We may update this Privacy Policy from time to time.
All changes will be posted on this page with a revised “Last Updated” date.
We encourage you to review this Policy periodically.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:
Mastamart
Website: www.mastamart.com
Email: support@mastamart.com
Phone: [+234 903 839 6515]
Address: Kaduna, Nigeria
Legal Note: This Privacy Policy is written in accordance with the Nigeria Data Protection Act (NDPA 2023) and internationally recognized privacy principles under the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA).